Professional Summary
Hard working and eager recent graduate looking for a fulltime position as a Retail manager. I am convinced that I possess the necessary skills which a candidate for such a position should possess. In addition I offer accuracy and multitasking skills which are also necessary in a Retail manager. I cannot wait to apply my set of skills and prove myself in the real world.
Highlights
- attentive to details
- proactive
- accuracy
- teamwork
- multitasking
Professional Experience
Retail manager — Macy's
08/2014 —
04/2015
• Answer customers' questions about products, prices, availability, or credit terms
• Handle all customer requests to ensure overall customer satisfaction
• Receive relevant information from clients and relay it to the necessary department for processing
• Highlight product features and cabalities to prospective customers
• Handle all customer requests to ensure overall customer satisfaction
• Receive relevant information from clients and relay it to the necessary department for processing
• Highlight product features and cabalities to prospective customers
Achivements
- Received the ""Manager of the Year" award
Retail manager — Sears
04/2015 —
Till now
• Maintain customer records by updating account information
• Strive to achieve the highest possible level of customer satisfaction by going above and beyond the job requirements
• Receive relevant information from clients and relay it to the necessary department for processing
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers and co-workers by utilizing a desktop computer and headset
• Strive to achieve the highest possible level of customer satisfaction by going above and beyond the job requirements
• Receive relevant information from clients and relay it to the necessary department for processing
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers and co-workers by utilizing a desktop computer and headset
Achivements
- Met and exceeded sales quotas 12 months in a row
- Recognized as employee of the month 8 times
Education
Communication — Arizona State University — Bachelor of Science
06/2010 —
05/2014
Technical skills
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